Privacy Policy

Last Updated: April 9, 2025

1. Introduction

At Sorat, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI character chat platform and associated services. By using Sorat, you consent to the data practices described in this policy.

2. Data Collection and Usage

2.1 Information You Provide

When you use Sorat, we collect various types of information that you provide directly to us, including your email address, user name, payment information (processed through our payment vendors), your content (such as chat messages, uploaded images, and characters), account settings, and any communications you have with us.

2.2 Information We Collect Automatically

We and our third-party vendors, including but not limited to Cloudflare and Google Analytics, may collect certain information automatically when you use Sorat, such as your IP address, browser type, device information, and usage data. This information helps us analyze trends, administer the site, track user movements, and gather demographic information about our user base as a whole. We may also use cookies to understand user behavior and personalize preferences.

3. How We Use Your Information

We use the information we collect from you to provide and improve our services, to personalize your experience, and to communicate with you. This includes using your information to provide and maintain our services, personalize your experience, communicate with you, analyze how you use our services, develop new services, provide customer support, and comply with legal obligations.

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances: with your consent, with service providers who help us with our business operations, with legal authorities if required by law, and in the event of a merger, acquisition, or sale of all or a portion of our assets.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or destruction and will do our best to ensure its safety. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

In general, we retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

For characters set to Public that achieve certain popularity metrics, we reserve the right to preserve and continue offering this character on our platform, even following your account or data deletion. This policy aims to maintain continuity for the broader community that regularly interacts with widely-adopted characters. To protect your personal privacy, we strongly advise against including any personally identifiable information when designing and developing public characters.

7. Children's Privacy

Sorat is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so we can take appropriate action.

8. International Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside, only when necessary. These countries may have different data protection laws than your jurisdiction. By using Sorat, you consent to these transfers.

9. Your Rights

You have several rights regarding your personal information:

  • Access, correct, or delete your personal information;
  • Object to processing based on our legitimate interests;
  • Request data portability;
  • Manage your profile information;
  • Control your communication preferences, including opting out of marketing emails (note that you may still receive administrative emails about service updates);
  • Control your cookie preferences and opt out of analytics tracking as described in this Policy.

You can perform most of these actions through your Account Settings page. If you cannot find a specific setting or have any questions, please contact us using the information provided in the Contact Us section.

10. Region-Specific Compliance

We comply with various regional data protection regulations, including:

  • GDPR (European Union): If you are in the EU, you have additional rights including the right to be forgotten, the right to restrict processing, and the right to withdraw consent. We process your data in accordance with GDPR requirements and maintain appropriate safeguards for data transfers outside the EU.
  • CCPA (California): California residents have specific rights regarding their personal information, including the right to know what personal information is collected, disclosed, or sold; the right to delete personal information; the right to opt-out of the sale of personal information; and the right to non-discrimination for exercising their CCPA rights.
  • PIPEDA (Canada): For Canadian users, we adhere to PIPEDA principles regarding consent, limiting collection, and transparency in our data practices.

To exercise your rights under these regulations or learn more about region-specific protections, please contact us using the information provided in the Contact Us section.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting the updated Privacy Policy on our website.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:

support@sorat.app

You can also find additional support and provide feedback through the Contact Support link in the footer of our homepage.

Privacy Policy | Sorat